Make sure keyboard shortcuts are actived:
>> Click top-right corner of Gmail and select Settings.
>> Under the "General" tab, find the "Keyboard shorcuts" section and select Keyboard shortcuts on.
>> Click Save Changes at the bottom of the page.
>> Go back to Settings, click on the "Labs" tab, find "Custom keyboard shortcuts" (by Alan S) and click Enable.
>> Click Save Changes.
>> Click top-right corner of Gmail and select Settings.
>> Under the "General" tab, find the "Keyboard shorcuts" section and select Keyboard shortcuts on.
>> Click Save Changes at the bottom of the page.
>> Go back to Settings, click on the "Labs" tab, find "Custom keyboard shortcuts" (by Alan S) and click Enable.
>> Click Save Changes.
Compose & chat
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